FULL payment was made and a complaint filed and company refused service. OKNA windows which was the manufacturer was just as bad and could not answer questions nor would verify anything.
All questions , dates etc This company should have better customer service and have a way for questions to be answered in a timely basis. Since you are the only company in the past 5 years that we have had an issue with lets talk about a few details that you omitted. These were uninstalled windows to be delivered to a company in the Chesapeake area, which had no credit rating or credit application on file with Skyline.
This is the only circumstance we request payment in full. Since you failed to comply with our request we could not order product for you. No check was ever cashed. We recently hired Skyline Windows to install all new vinyl windows.
In the past, we had tried Window World. Bad experience. After waiting all day, their employee arrived at 4pm to begin the job by himself.
There was glass everywhere. When the job was finished, I noticed the caulk they used was actually watery runny. I think they tried to use something cheap and unacceptable. They finally replaced the caulk, but we are still picking up glass.
So I know a good job when I see one. From the beginning, our experience with Skyline was totally different. The men arrived right on time in the morning and were finished by evening. I noticed very quickly that the employees had great attitudes and a clean, neat appearance.
Even during lunch break, none of them were standing around smoking or using foul language, etc.. Instead of smashing windows out and leaving glass everywhere, the guys carefully cut and removed the windows from the exterior of the house. Personally, I would prefer a little less caulk than was used on the outside, but that shouldn't be a big deal. The work was done well and everything cleaned up before they left. Even the window glass was thoroughly cleaned and spotless. Skyline may not be the very cheapest, but you get what you pay for.
At least, that was our experience. I would highly recommend Skyline to anyone in great confidence that the customer will be pleased with the high quality of service and a job well done. Advertise with Us. Saved to Favorites. Call Us Today. Professional Home Services. Decorative Glass Solutions. Write a review. Reviews 14 Google Reviews Sort By: 5 results available. My experience with Skyline was fantastic every step of the way.
I tell everyone I can about how great they were and I believe that all contractors, regardless of the type of work they do, should do an internship with Skyline to learn how to improve customer service, workmanship, etc. The great staff at Skyline Windows will encourage you to seek at least two other estimates. They even sent me a booklet with window specifications in which I could write in comparisons from each company.
I only got one other estimate as I felt good about moving forward with Skyline after researching the windows they use, looking at their reviews, looking at reviews for other companies, and comparing my experience with Skyline to the other company who gave me an estimate.
Randy with Skyline has been in the window business over 30 years and took measurements of everything. I live an hour away and Skyline promptly called me the morning of my job to confirm that they had the trucks loaded and were on their way.
Even with getting through the snow on the roads, they got to my house on time. When the team arrived, they each knew exactly where to go to get started on the work, they came fully prepared with everything they would need, and they had enough men to finish the job that day.
They consistently cleaned up after themselves throughout the day and they always took their shoes off if they needed to come inside the house. They were considerate, respectful, hardworking, clean, and efficient. The windows were put in 6 months ago and everything is still working great.
It took about 14 weeks for the work to be done, which was due to in part to how busy they were because they do such great work! Other factors were getting the windows from the manufacture and then that 14 week period overlapped with the Christmas and New Years holiday season. Call them, already!!! It was so easy working with Skyline Windows and the homeowner loves their new windows!
How to respond to bad reviews and repair your online reputation. What Does Birdeye Cost? When you buy all new windows from this company and you get a guarantee of replacement if there are any issues with said windows I have two problems that they will not resolve because they say the vinyl around the windows could be damaged and they cant replace that.
I'm pretty sure vinyl is everywhere and is replaceable! I have recommended this company many times over the years - never again! Thought they would stand behind their guarantee and their work - apparently - that is not the case.
We are not done Skyline Windows I expect this to be resolved.
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