If you are running antivirus software, disable it Warning This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.
Although disabling your antivirus software is not usually recommended, some antivirus software prevents certain system files from being changed.
To make sure that you can successfully install Windows XP SP3, temporarily disable your antivirus software including any antispyware and third-party firewall programs. To do this, right-click your antivirus program icon, and then click Disable.
The antivirus program icon typically appears in the lower-right corner of the computer screen. Note An antivirus program is designed to help protect your computer from viruses. You must not download or open files from sources that you do not trust, visit Web sites that you do not trust, or open e-mail attachments when your antivirus program is disabled.
For more information about computer viruses, click the following article number to view the article in the Microsoft Knowledge Base:. After you make sure all prerequisites are met, go to the "Recommended steps before you install Windows XP SP3" section. Perform a full backup of the files that you have on your computer to an external location We recommend that you perform a full backup of the files that you have on your computer to an external location, such as an external hard disk, DVD, CD, USB flash drive, or network folder.
You can use the Backup and Restore Wizard to back up documents, pictures, and other files. For more information, visit the Microsoft Help and Support Center Web site, and see the "Backing up files and folders" section or view the following knowledge base article:. This helps you repair your setup if the installation fails. To create an Automated System Recovery set by using Backup, follow these steps:. Open Backup. By default, the Backup or Restore Wizard starts, unless it is disabled. Follow the instructions that appear on your screen.
Important You will need a blank 1. Review your version of Internet Explorer. To determine your browser version, click About Internet Explorer on the Help menu. After you take these recommended steps, go to the "Steps that are required before you install Windows XP SP3" section. Start your computer, and then log on as an administrator.
Note Administrators have complete and unrestricted access to the operating system and to its settings. You can use the Administrator user name to log on, or you can use another account that is a member of the Administrators group. To determine the groups to which you belong, click Start , click Control Panel , and then click User Accounts.
If you need help to verify that you are an administrator on the computer, click the following link to verify your operating environment:. The list of recommended drivers for your product has not changed since the last time you visited this page. Select registration option. Error: Javascript is disabled in this browser. This page requires Javascript.
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