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Confirm your appointment Expect a call or email from your rental provider with scheduling and payment information. Watch the RBBH instructional videos. Print and review the instruction sheets. After this whole RONA experience, my husband decided to contact the store and speak to the store manager. This was also very disappointing as the guy kept making excuses for the attendant ignoring items 1 and 2 and just saying that everyone is human and he just made a mistake.
I am just curious if anyone has such experiences with RONA. I have had a lot of customer service training and my big takeaway is that you dread the customer who doesn't complain to you but just never comes back. They might also tell alot of their friends and family about their negative experiences which causes more loss of business.
I wouldn't dare treat my customers like this. Anyone else have such experiences with RONA? Hopefully someone from RONA will read this message and feel some sense of responsibility. Thanks for reading. The 2nd guy sounds like someone who can't read. If everything is noted on the page, why was he arguing. I hate those types, thinking they're out to save the corporation pennies. No, he can't just go and change prices on a signed contract, it's a contract for a reason.
Anyway, it seems like you did receive exceptional customer service from the first person, I'd just keep that in mind and forget about this bozo. Uh, yeah, I'd like to speak to a Mr. Tabooger, first name Ollie. I'm not really sure what you expected the store manager to do since all he would have heard would have been your side of things. It's possible that he may have subsequently followed up with the employee but that is strictly an internal matter.
You're not entitle to be informed of any subsequent personnel actions. He should also commend employee 1 for his good customer service skills.
It was wrong of the second employee to try to rewrite the contract after the fact since even if the first employee made an error its not the customer's fault so they should not be expected to pay. As for the conversation with the manager he should have apologised for the issues on behalf of the company if that is all the OP wanted and whatever conversation took place between the second employee and the manager is none of the OP's business.
If however the OP had asked for some compensation for the poor service the manager has every right to listen to the customer's side of the story, take their name and number and then get the second employee's side of the store first before offering anything more. An apology costs nothing and is often all the customer wants but as soon as their is a monetary cost or request by the customer a manager has a duty to further investigate the issue before proceeding.
Just a follow up to one customer's feelings about renting tools from RONA. With the sunshine forecasted this weeked and the hopefulness of summer arriving soon in Vancouver, my husband decided to do some maintenance work on our cedar deck which is peeling and needs restaining.
Part of this process involved renting a floor sander to sand the deck. Now, big question, where to rent from? My husband made 3 calls first thing yesterday morning and here is how it went: 1. The home depot guy proceeded to advise that a floor sander cannot be used to sand an outdoor cedar deck and said to use a drum sander instead.
With gas prices being so high and traffic congestion on the roads, this was a huge time and probably gas saver. We are not sure if we would go back to RONA again given the results of this research but, in case someone from RONA is following along, just wanted to provide more information.
We are contemplating writing a letter to RONA head office to explain our sour experience and how this has changed our shopping behaviour.
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